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Trust in quality “Made by Hansgrohe


Offering our customers the highest quality at all times is a fundamental part of the Hansgrohe company philosophy. We therefore offer consumers a voluntary five-year manufacturer’s guarantee on our products.

The conditions and details can be found in the guarantee conditions below:


Hansgrohe shall assume this manufacturer’s guarantee towards consumers of Hansgrohe products in addition to the legal guarantee to which the consumer is entitled in relation to the seller. It shall apply without prejudice to mandatory liability regulations, such as those in accordance with the Product Liability Act, in cases of wilful intent and gross negligence, or resulting from loss of life, physical injury or damage to health by Hansgrohe or its agents. 
 The term “consumer” in this manufacturer’s guarantee shall refer to any natural person who owns the product and has not purchased it for the purpose of resale to or installation for a third party within the scope of its commercial or self-employed professional activities. The term “primary customer” shall mean the consumer who has directly purchased the product from Hansgrohe or a dealer or other natural or legal person who resells or installs the product within the scope of its commercial or self-employed professional activities.


Guarantee protection


Hansgrohe guarantees consumers that its products are free from material, manufacturing and design faults. The latest science and technology at the time of manufacture is decisive in this regard. The defect giving rise to the damage must already have been present in the product at this time. Claims for the reimbursement of consequential damage or on the grounds of product liability shall only be valid in accordance with mandatory legal regulations. 

This guarantee shall be valid for five years from the purchase date by the primary customer, and for a maximum of six years from the date of manufacture. The guarantee period shall not be extended due to the provision of services within the scope of this guarantee, especially not in the event of servicing or replacement. 

In such cases, the guarantee period shall also not start anew

 Written notification of defects

The consumer shall be entitled to asset the rights from this guarantee by providing Hansgrohe or the dealer from whom the primary customer purchased the product with a written notification of defect within the guarantee period. The consumer must also provide notification of the defect within two months of its detection or the time at which its detection must have been possible. The consumer shall be obliged to prove that the guarantee has not expired (for example, by presenting the primary customer’s purchase receipt). 
Hansgrohe shall also be entitled to determine the start of the guarantee period on the basis of the data of manufacture.

Conditions and exclusions

This guarantee shall only be valid if installation and maintenance have been duly conducted in accordance with the operating instructions and generally accepted engineering practices (e.g. by a master craftsman or authorised specialist), the operating instructions have been complied with and the Hansgrohe products have been used in line with the technical and maintenance instructions provided by Hansgrohe. 

This shall include but not be limited to the inlet water pipes being duly flushed, especially prior to the product’s installation or following construction measures in accordance with the valid standards, installation work complying with the appended diagrams and checks being conducted on the compliance of the working pressure in the water mains with technical specifications. 

Installation, usage and maintenance instructions are provided with all products and can be found at www.pro.hansgrohe.co.uk.

The guarantee shall not cover:

·         Wear to wear and tear parts such as seals;

·         Breakage of breakable components such as glass or bulbs;

·         The exhaustion of consumable materials such as batteries, filters or aerators;

·         Slight deviations of the Hansgrohe products from the target quality that do not affect the usability of the product;

·         Cleaning, water jets, in particular hot water jets, limescale deposits, operating and handling errors, damage caused by aggressive environmental influences, chemicals or detergents;

·         Product defects caused by the installation, transportation or test operation of the purchased item;

·         Damage caused by the faulty Hansgrohe product;

·         Display products and similar.

The guarantee shall not be valid in the event of:

·         Non-compliance with the installation, maintenance and usage instructions appended or provided at www.iran-hansgrohe.com

·         Installation, maintenance, repair or servicing by non-qualified persons;

·         Product damage caused by the seller, plumber or third persons;

·         Damage that can be attributed to normal wear or intentional damage – in the event of negligent damage, contributory negligence shall be offset on agreement;

·         Improper installation or commissioning;

·         Insufficient or improper maintenance;

·         Products that have not been or are not used in line with their intended purpose;

·         Damage caused by force majeure or natural disasters, especially but not limited to floods, fires or frost damage.

          Place of fulfilment, place of jurisdiction and applicable laws

This guarantee shall be subject to German law under the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) of 11 April 1980. The place of fulfillment for the obligations under this guarantee shall be Schiltach, Germany. Where permissible, the place of jurisdiction shall be Rottweil, Germany.

Hansgrohe SE 
Auestraße 5-9 
77761 Schiltach 

Download the guarantee conditions

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Taps and mixers for all of your bathroom and kitchen requirements

Are you looking for a high-quality tap for your wash basin or bath tub? Or are you after a new mixer for your kitchen? Or perhaps one of our elegantly designed shower heads?

At www.iran-hansgrohe.com

 you will be able to find an array of showers from showerpipes to shower heads to suit all of your bathroom needs. For more than 110 years now, Hansgrohe has embodied cutting-edge technology, emotive design and high-quality workmanship in mixers for the bathroom and kitchen – made in Germany, built for life.

@hansgrohe Iran